FAQs

Pre- Order & Delivery

Pre- Order & Delivery

When will my FINCH order ship?

FINCH products are available through a limited pre-order period. This allows us to produce each collection in small batches with careful attention to detail.

Orders placed during the Founder Drop and public pre-order period will begin production after the  pre-order closes on August 31, 2026.

Orders are expected to ship 2–4 weeks after the pre-order closes.

You will receive a shipping confirmation email once your order is on its way.

Thank you for supporting a small-batch luxury brand.

FINCH Beverly HillsDesigned in Beverly Hills.

Made in small batches in the USA.
For Pets & Their People. 

Materials & Care

How to Care for Your FINCH Leather Goods

Please handle your FINCH with care to help preserve its beauty, structure, and longevity. Each piece is crafted from premium leather and finished with signature gold-tone hardware designed to age beautifully with proper care.

    ●    Protect your FINCH from direct sunlight, heat, rain, moisture, and extreme temperatures.
    ●    If your piece becomes wet, dry immediately with a soft cloth and allow it to air dry naturally.
    ●    Clean gently with a soft, dry or lightly damp cloth using water only. No soaps or chemicals.
    ●    For belt bags and totes, fill with tissue paper when not in use to help maintain shape and absorb humidity.
    ●    Store your FINCH in the provided dust bag in a cool, dry place.
    ●    Avoid carrying heavy items in bags that may stretch or affect the original shape.

Our signature brass gold-tone hardware is designed for beauty and durability. Like all luxury leather goods, natural variations, aging, and wear may occur over time with regular use and exposure to the elements.

FINCH pieces are designed to be enjoyed and cared for over time. Natural wear, changes in materials, and finishes may occur with use, handling, and environmental exposure. Proper care helps preserve the beauty and longevity of your FINCH.


Return Policy

All FINCH Beverly Hills purchases are final sale. Due to the handcrafted, small-batch nature of our products, we do not accept returns or exchanges.

We do not accept returns or exchanges for:

  • Change of mind or buyer's remorse
  • Incorrect size selection
  • Items that have been used, worn, or altered
  • Items without original packaging

Exceptions — We will make it right if:

  • Your item arrives damaged or defective
  • You received the wrong item

In these cases, contact us within 48 hours of receiving your shipment at Info@FINCHBH.com with your order number and photos of the issue. Approved claims will receive store credit only. No refunds or exchanges will be issued under any circumstances.

All sales are final. No refunds will be issued.

FINCH Beverly Hills products are handcrafted in small batches in the USA. Each piece is inspected before shipment. We stand behind our craftsmanship.